How we collect, use, protect, and safeguard your personal information
Effective Date: January 15, 2026
Your Privacy Matters: At ug177, we are committed to protecting your personal information and respecting your privacy rights. This Privacy Policy explains in detail what personal data we collect, why we collect it, how we use it, and the measures we take to keep it secure. By using our Platform, you consent to the data practices described in this policy.
This Privacy Policy applies to all personal information collected by ug177 through our website located at https://ug177.cam, any mobile applications we may offer, and all related services, features, and content (collectively, the "Platform"). This policy should be read in conjunction with our Terms & Conditions, which govern your use of the Platform.
ug177 operates as an online betting platform primarily serving users in Indonesia. We specialize in sports betting (including football, basketball, badminton, and MotoGP), live casino games, online slot games, and traditional togel (Indonesian lottery) games. As part of providing these services, we collect and process personal data in accordance with applicable data protection laws and international privacy standards.
We recognize that trust is the foundation of our relationship with you. This Privacy Policy demonstrates our commitment to transparency by clearly explaining our data handling practices and your rights regarding your personal information.
For the purposes of applicable data protection legislation, ug177 is the data controller responsible for your personal information. We determine the purposes and means of processing your personal data in connection with the provision of our betting and gaming services.
If you have questions about how we handle your data or wish to exercise your privacy rights, please contact us using the information provided in Section 13 of this policy.
ug177 collects several categories of personal information to provide, maintain, and improve our services, comply with legal obligations, and protect the security and integrity of our Platform. The types of information we collect include:
When you create an account with ug177, we collect:
To comply with Know Your Customer (KYC) regulations and anti-money laundering (AML) requirements, we collect:
These documents are used solely for verification purposes and are stored securely in compliance with data protection standards.
To process deposits, withdrawals, and betting transactions, we collect:
Important: We do not store full credit card numbers or CVV codes. Payment card processing is handled by PCI-DSS compliant third-party payment processors who manage this sensitive financial data securely.
To provide betting services and maintain platform integrity, we collect:
When you access our Platform, we automatically collect certain technical data:
When you contact our customer support or communicate with us, we may collect:
ug177 processes your personal information for the following purposes, based on legitimate legal grounds including contractual necessity, legal obligations, legitimate interests, and your consent where applicable:
| Purpose | Legal Basis |
|---|---|
| Account creation, authentication, and management | Contractual necessity |
| Processing deposits, withdrawals, and betting transactions | Contractual necessity |
| Identity verification and age validation (KYC/AML compliance) | Legal obligation |
| Fraud prevention, security monitoring, and platform integrity | Legitimate interest & legal obligation |
| Customer support and dispute resolution | Contractual necessity & legitimate interest |
| Responsible gaming monitoring and intervention | Legal obligation & legitimate interest |
| Marketing communications (promotional emails, SMS) | Consent (you may opt out anytime) |
| Platform improvement, analytics, and service development | Legitimate interest |
| Compliance with legal and regulatory obligations | Legal obligation |
With your explicit consent, we may send you promotional communications about new games, special offers, bonuses, and platform updates via email or SMS. You can opt out of marketing communications at any time by clicking the "unsubscribe" link in emails, replying "STOP" to SMS messages, or adjusting your communication preferences in your account settings. Opting out of marketing does not affect essential service communications such as transaction confirmations, security alerts, or account-related notices.
ug177 does not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your data in the following limited circumstances:
We engage trusted third-party service providers to perform functions on our behalf, including:
All service providers are contractually bound to process your data only as instructed by ug177 and to maintain appropriate security measures.
We may disclose your personal information if required to do so by law or in response to:
In the event of a merger, acquisition, reorganization, or sale of assets, your personal information may be transferred to the acquiring entity as part of the business transaction. We will notify you via email and/or prominent notice on our Platform before your data is transferred and becomes subject to a different privacy policy.
ug177 employs industry-standard technical, administrative, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction:
While we implement robust security measures, you also play a critical role in protecting your account. You must:
ug177 retains your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
For active user accounts, we retain all account and transaction data for the duration of your membership and for a period of up to seven (7) years after account closure, as required by financial record-keeping regulations and anti-money laundering laws applicable to gaming operators.
If you opt out of marketing communications, we will retain a suppression record of your email address or phone number to ensure we do not contact you again, but we will not use this information for any other purpose.
In cases where data is subject to legal disputes, regulatory investigations, or ongoing litigation, retention periods may be extended beyond standard timelines until the matter is fully resolved.
Depending on your jurisdiction, you may have the following rights regarding your personal data:
You have the right to request a copy of the personal information we hold about you. You can access most of your data directly through your account dashboard, or you may contact customer support to request a comprehensive data export.
If you believe any personal information we hold about you is inaccurate or incomplete, you have the right to request correction. You can update most information directly in your account settings, or contact support for assistance.
You may request deletion of your personal data in certain circumstances. However, this right is not absolute, and we may need to retain certain information to comply with legal obligations (such as financial transaction records required by AML regulations) or to establish, exercise, or defend legal claims.
You have the right to request that we limit how we use your personal data in certain situations, such as when you contest the accuracy of the data or object to our processing.
You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another service provider where technically feasible.
You may object to our processing of your personal data where we rely on legitimate interests as the legal basis, particularly for marketing purposes.
Where we process your data based on your consent (such as marketing communications), you have the right to withdraw that consent at any time.
To exercise any of these rights, please contact us using the information in Section 13. We will respond to your request within 30 days.
ug177 uses cookies, web beacons, and similar tracking technologies to enhance your experience on our Platform, analyze usage patterns, and deliver personalized content.
Most web browsers allow you to control cookies through their settings. You can typically block or delete cookies, though doing so may affect certain features of our Platform. Note that disabling essential cookies may prevent you from using some services.
Your personal information may be transferred to, stored, and processed in countries outside of Indonesia, including jurisdictions that may not offer the same level of data protection as Indonesian law. When we transfer your data internationally, we ensure appropriate safeguards are in place, such as:
By using our Platform, you consent to the transfer of your information to countries outside Indonesia under these protective measures.
ug177 services are intended exclusively for individuals aged 21 years or older. We do not knowingly collect personal information from anyone under the age of 21. If we become aware that we have inadvertently collected data from a minor, we will take immediate steps to delete that information and close the associated account.
If you are a parent or guardian and believe your child under 21 has provided personal information to us, please contact us immediately so we can take appropriate action.
ug177 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or operational needs. When we make material changes, we will notify you by:
The "Effective Date" at the top of this policy indicates when it was last revised. Your continued use of the Platform after any changes constitutes acceptance of the updated Privacy Policy. We encourage you to review this page periodically to stay informed about how we protect your information.
If you have questions, concerns, or requests regarding this Privacy Policy or our data handling practices, please contact our Data Protection team:
We aim to respond to all privacy inquiries within 30 days. If your request is complex or you have made multiple requests, we may extend this timeline and will notify you accordingly.
Acknowledgment: By using the ug177 Platform, you acknowledge that you have read, understood, and agree to this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described herein.
Key privacy commitments from ug177
All personal data and financial transactions are protected with 256-bit SSL encryption - the same security standard used by major financial institutions worldwide.
We never sell, rent, or trade your personal information to third parties for marketing purposes. Your data is used solely to provide our betting services to you.
Identity verification documents are stored securely and used exclusively for regulatory compliance, age verification, and fraud prevention - never for unauthorized purposes.
Employee access to user data is strictly limited on a need-to-know basis. All staff with data access are bound by confidentiality agreements and receive regular privacy training.
You have the right to access, correct, delete, or export your personal data at any time. Contact our support team to exercise these rights - we respond within 30 days.
We notify you via email and platform alerts whenever we make material changes to this Privacy Policy. Your continued use after notification indicates acceptance of updates.
Our customer support team is available 24/7 to address your data protection concerns